Training
Texas Transit Association Statewide Training Initiative
TTA is now expanding access to educational resources by launching a Statewide training initiative covering the many obstacles that transit staff face, including funding, procurement, and regulatory compliance. This training opportunity is made possible with a grant through TxDOT.
To administer this program, TTA will work closely with Easterseals, which has over 34 years of experience developing and implementing training programs and workshops for rural, suburban, and urban transit agencies. This training curriculum will be designed and delivered to be relevant to transit providers at various levels of management, accounting, and procurement professionals, front-line supervisors, dispatchers/ call center staff, and drivers. It will incorporate best practices from both the public and the private sector.
All courses, workshops, and webinars, in-person or virtual, are designed to be interactive and participatory. These courses will be offered to Transit agencies in Texas at no cost, but space is limited, so make sure that you and your staff don’t miss out on this great opportunity.
Upcoming Training
TTA’s Upcoming Courses
These courses are offered to transit agencies in Texas at no cost by grant funding through TxDOT.
Creating an Inclusive Workplace (webinar)
Date: February 10, 2026
Time: 11:00 a.m. – 12:00 p.m. central
Presenter: Judy Shanley, Easterseals Project Action
Description:
Transit agencies across the country are working to build stronger, more inclusive workplaces that welcome and support employees of all abilities. This webinar provides practical strategies to help transit leaders, HR staff, and frontline supervisors create environments where people with disabilities can thrive.
Using a three-pronged approach—Community, Culture, and Core—participants will explore recruitment practices, workplace accommodations, disability etiquette, universal design, and effective communication. The session also highlights real examples from transit systems and offers actionable steps Texas agencies can implement immediately to strengthen their workforce, expand recruitment pipelines, and create truly supportive work environments.
Customer Service Workshop for Transit Professionals (in-person)
Date: February 21, 2026
Time: 8:00 a.m. – 12:00 p.m. central
Location: Brazos Transit District, Bryan, TX
Presenter: Kristen Joyner, KJ Backpack
Description:
Excellent customer service goes beyond positive interactions with riders—it reflects how transit professionals support one another, communicate across departments, and represent their agency within the community. Every role, from bus operators to supervisors, dispatchers, customer service staff, and managers, plays an important part in shaping the customer experience.
Customer Service Workshop for Transit Professionals (in-person)
Date: February 21, 2026
Time: 1:00 p.m. – 5:00 p.m. central
Location: Brazos Transit District, Bryan, TX
Presenter: Kristen Joyner, KJ Backpack
Description:
Excellent customer service goes beyond positive interactions with riders—it reflects how transit professionals support one another, communicate across departments, and represent their agency within the community. Every role, from bus operators to supervisors, dispatchers, customer service staff, and managers, plays an important part in shaping the customer experience.
Customer Service Workshop for Transit Professionals (in-person)
Date: February 28, 2026
Time: 8:00 a.m. – 12:00 p.m. central
Location: Brazos Transit District, Lufkin, TX
Presenter: Kristen Joyner, KJ Backpack
Description:
Excellent customer service goes beyond positive interactions with riders—it reflects how transit professionals support one another, communicate across departments, and represent their agency within the community. Every role, from bus operators to supervisors, dispatchers, customer service staff, and managers, plays an important part in shaping the customer experience.
Customer Service Workshop for Transit Professionals (in-person)
Date: February 28, 2026
Time: 1:00 p.m. – 5:00 p.m. central
Location: Brazos Transit District, Lufkin, TX
Presenter: Kristen Joyner, KJ Backpack
Description:
Excellent customer service goes beyond positive interactions with riders—it reflects how transit professionals support one another, communicate across departments, and represent their agency within the community. Every role, from bus operators to supervisors, dispatchers, customer service staff, and managers, plays an important part in shaping the customer experience.
Agencies interested in hosting future training classes can contact Laura@TxTransit.org for details.
Host agencies are expected to provide the following:
Training Room with a projector that can accommodate up to 35 individuals classroom style.
Refreshments and coffee for morning and afternoon breaks.
Please note that the training location must be in close proximity to dining establishments to allow participants to leave and return within one hour.
Host agencies may also provide lunch if there are no dining establishments nearby.
The host agency is encouraged to offer tours of their facility.